Purpose

The purpose of this policy is to provide clear guidelines for billing and payment procedures for residents of Next Steps Housing house. This ensures transparency in financial matters and helps maintain a smooth and organized process for both residents and staff.

Scope

This policy applies to all residents of Next Steps Housing house

1. Payment Terms
   
   • Weekly or Monthly Payment: Residents are required to make payments either weekly or monthly, as agreed upon with the house manager or designated staff.
   • Due Date: Payment is due upon move-in and each week or month thereafter. (depending on the arrangement). Payments must be made on time to maintain residency in the house.
   • Accepted Forms of Payment: Payments can be made via cash or electronic payment methods such as bank transfers, credit cards, or online payment services (e.g., PayPal, Venmo). Specific payment methods will be communicated by staff at the time of residency.
   • Payment Amount: The weekly or monthly payment amount will be clearly outlined in the Resident Agreement. This amount is subject to change, and residents will be given at least 30 days’ notice prior to any increase.
     
2. Payment Failure or Delays
   
   • Grace Period: A 2-day grace period will be provided before late fees are assessed. During this time, residents are encouraged to communicate with staff if there are any issues with making the payment on time.
   • Non-Payment: Failure to make payments after the grace period may result in termination of residency. Residents who are unable to pay due to financial hardship should communicate with the house manager immediately to discuss alternative arrangements.
     
3. Security Deposits
   
   • Deposit Requirement: Residents are required to pay a security deposit before moving into the house. The amount of the deposit is typically equal to one week’s rent unless otherwise specified in the Resident Agreement.
   • Deposit Return: Upon leaving the house, the security deposit will be refunded, minus any charges for damages, unpaid fees, or other outstanding costs. A final inspection will be conducted before the deposit is refunded.
   • Deposit Deductions: Any necessary deductions from the deposit will be itemized and documented.
   • Forfeiture: If residents do not adhere to discharge policies upon departure, they WILL NOT have their deposit returned. This means rooms and refrigerators must be cleaned in accordance with the discharge policies in order to get your refund back.